process – Page 2 – Maverisk / Étoiles du Nord

Some quick notes on Audit / service development

An invitation for co-development or I go it alone…
[This also being a copyright / idea claim]

Undecided what name will stick; either
Ethics Test Services, or
Autonomous Judgement/Decision Analysis Services;
Because it is about checking the morality baked into, or emerging from, algorithmic decisions and/or decisions and conclusions from autonomous and self-learning systems;
Contra “Computer says No”, obviously.
If you’d want to learn what that refers to; see here;
[Intermission] Whereas some in European politics (sic) discuss to impose a limit where autonomous systems without one human in the loop anywhere would have to have an ‘explanatory’ function that can display in layman’s terms how it arrived at some decision, and that being contestable. But the questions are: What if the ‘system’ were hosted outside the EU (and just like inflation, Gresham will obviously apply), and what if (maybe ‘when’; we’re talking politicians here) such a very first step towards transparency may still not make it, and what if as a cheap escape trick the human would and could only click ‘OK’ — could (s)he be culpable?
Elements would be:
- Process correctness,
- Data correctness,
- Exceptions handling; essential and necessary.
This, in Standard Form and with an overall human (me; run to the hills) judgement both over process/systems quality and over moral/ethical admissability;
Will have to extend the notions of ethics, morality et al. here; e.g., how humans make decisions in the first place with all their errors of all kinds, what to do when systems/humans don’t follow morality and/or the decisions from the systems.

So, everyone (dabbling in this space from now on,) will pay me serious license fees for using the above ideas in commercial services… [note: I’m serious]
And/or all help is welcomed.

To add:

[Would deliver above services to this address for expense reimbursement only …]

Misquote: No Problem, or are you?

Don’t come to me with problems, only with solutions

Is wrong in so many ways…

When not if a manager would say such a thing, he denies his (her, not often enough) very job. Yes, the job of a manager in times of knowledge workers truly is what it was in times past, glorious as they were; “decision making under uncertainty”. Which has devolved into sickly-panic over any uncertainty that is inherent in results as future states;
So, workers — sounds too much like worker bees, working to their untimely death for the blip of glory of the Leader (quod non ..!) — should come to their bossy type or that empty vessel would have too little to do..?
When workers would come to their bossy types with problems and solutions, the latter would be degraded to secretaries of the collect-input-collate-and-report types. Because that would be what they’d do;
And not would they be the emperors in charge of Decision Making (preference ratification) over proposals (researched scenarios / preferences) to solve problems, as that suggests managers of this type, would have any inside knowledge. True, sometimes, very sometimes, one meets these old-style (old school is too old school) true managers that actually have the best of knowledge over the problem at hand, and knowledge of the environment, context and strategies surrounding and/or overarching the decision, at the same level as the workers doing the solutions research.
If the manager would really have better info on the latter categories than his workers, he’d have failed to give them proper information (mention not the risk of the atrocious destruction of humanity that micro management is) i.e. not delegated properly, for the scenarios of the workers would limp and be of greatly suboptimal quality to his decision making;
Rare then, would be the true manager, that has sufficient knowledge nay wisdom to know how much to decide himself and what swarms of decisions to delegate and sit as go-beween and stakeholder representative of his workers to other departments and upper regions, facilitating whatever goes around in his department;
Rare then, the manager that says, can handle: “Solve what you can and report the solutions via my business office; bring me not solutions but problems that need over-head resolution”. Not the mis-quote; they’d not say that which makes it the one deserved, righteous forms of humblebragging-by-remaining-silent allowed.

However rare … the quote is still a misquote. As so many are of the manager type of the first couple of bullets, and say the thing only when they intend to degrade themselves to the pitiful that don’t see their own empty-vesselness when uttering the quote.

Oh, and:

[If you think you’re in, you aren’t; Utrecht]

Another Thoreau, another on more-than-mere-process

I would not have every man nor every part of a man cultivated, any more than I would have every acre of earth cultivated: part will be tillage, but the greater part will be meadow and forest, not only serving an immediate use, but preparing a mould against a distant future, by the annual decay of the vegetation which it supports.

Which again, points at not every waking hour should be spent on work within the straight jacket of Process(es) and procedures, just clicking the only icons you have. But also having, taking, the time to let one’s mind wander, and do things differently, for the very purpose only of refreshment. Refreshment of the mind, for the purpose of that creating the mould, … on which future creativity is crucially, essentially dependant.

Without ‘idle’ land and time (spent on refreshment and enrichment, e.g., through reading serious (sic) i.e., only tangentially business-related (sic) books), your future will be a depleted land, a life spent being a wringed-out lemon for others’ profits.
With idleness, refreshment and joy (that essential true-life ingredient), you can be(come) all you want to be and live a full life.

‘Nuff said, plus:

[Even the ground enriches the eyes… Plus, straight lines at a slight angle are more interesting >:-] ; Ancy-le-Franc, Aube]

The Learning-from-error Error

[Thread development; under ~ ]

Tell me, did you go to school somewhere? Did you finish it, and/or completed assignments and exams to somewhat satisfactory degrees?

Congratulations… To the ‘common’ wisdom that one only learns from error, you have failed. In life.

Because, according to too many, fail fast fail often is the best way to gain knowledge about what doesn’t work — automatically leading to the assurance that doing things differently, will work. If you tried and the result didn’t fail, you haven’t learned. So, if you just learned what centuries of the most learned men (plus women…) brought to you, and achieved, acquired any compound body of knowledge, you may have knowledge but are useless otherwise, like an encyclopedia without a reader? Like some millennial that can google anything but doesn’t know (sic) how to apply the search results (let alone qualify them in the tremendous bias that’s in there)? Or did you learn about process and application along the way …?

Thus, all that human culture is; transferred knowledge on facts, process and application, is denied. Where even Neanderthals had culture and knew how to learn from what had — positively — shown to work in practice (i.e., application, intelligence), you the fail-oriented stumbler, don’t reach up to their level of survivability.

Which leads to both this and this, with a large dose of this. ‘Traditional’ learning, and building enterprises that can last for centuries (or, until the wisdom is lost due to ‘CEOs’ and ‘managers’ quae non), as an antidote and sensible path.

Now, if you can just leave us sanes, the rest of the world to actually be successful in the long and short runs …? Plus:

[Just two boats, or an Atlantic Ocean of knowledge ..? Off Foz]

Rien vous ne pouvez plus …?

When business is about betting, hopefully educated guessing, the near and bit further future developments of <somethings>. Educated, of course with a pinch of theory — but then, only the parts that are actually true, and still valid, for the future, too so throw away all (seriously) but a few nuggets of the most absolute que sera, sera of economics / business administration (sic) — and a healthy dose of experience — but not too much as it would lead to a lachrymose same as the (true) theory and we still need Action, don’t we ..?

Then totalitarian bureaucracies, like the banking world (in a suffocatingly tight grip, including the regulatory-captured but also holier-than-thou regulators), will try to squeeze all involved so thoroughly that no business is feasible anymore. But will fail, as the spirit has been out of the bottle since the Apple; Original Sin is about being human, above animalistic sustenance-supporting instinctive compliance with the laws of nature. Again and again, the stupidity of belief that Apollo wins out over Dionysos ..! They’re equal in all respects, certainly in the spirit of Man, and remember that even Zeus was forced to break marital laws (what a player he was, by necessity …:) because at the End of Times, the titans, the powers of Chaos, will almost win out. A trope so powerful that all belief systems have it (but a few exceptions) so to be held for certain; until proven wrong…?

Even more: The higher the pressure (that the straightjackets on subjects can take), the more fluid everything becomes. The more zealous, zealotic, crazy (outright that word, yes) compliance efforts micromanage (lest the ‘manage’ part which is utterly ridiculous if used in this sense), the more devious and deceptional will the business be, caused by this very reason of compliance efforts. LIBORgate, anyone ..?

‘Trust, but verify’ is a lie. Since only the slightest hint of the latter, immediately completely destroys the former ..! As the former is a two-way street! Seek out those that support this lie, and you’ll find the true culprits of the above.

So far, so good for a Monday morning’s rant, right ..? I’ll stop now, with:
20151008_123437
[Rigid, but colourful, the max you can achieve; Nieuwegein]

Disciplined away from bureaucracy

After some thought on bureaucracy on either side of the Big Pond, it suddenly dawned on me how to explain the seeming (of course) paradox:

At the Western shores, a lot of military with front line battle experience (and some, only a bit less so), possibly out of reserve functions in mundane business, have gone (back) over to the dark side of commercial business, with their discipline and cutthroat ‘competition’ (using not secondhand car salespeople but live ammo) as main assets / gathered experience to bring to bear.
On the East oceanboards, not so much, and a love for egalitarian Rhineland ideas might have persisted, giving flexibility and care for customers (‘s souls), and much room for ‘Millennials’ (let’s all drop that most empty of phrases though you get my drift) in the workplace.
On the point of competition effectiveness, Westeros beats Essos hand down.

But, the critical points for resolution are:

US businesses have been taken away from petty-rule-based (only) bureaucracy that they were in (yes they were, even with the freedom-seeking escapism rampant throughout), by the infusion with serious doses of Mission Command (a.k.a. Commander’s Intent) flexibility in goal achievement over procedural justice / form-over-substance.
European corps had nothing to counter Power Corrupts style demise unto totalitarian bureaucracies with their headless-chicken compliance.

So, it really is no contest but we would need a (not present) ref to break it off. To bad, and:

[Oh how cutiepie, Doesburg defenses]

The year of No More Oops

… Hoping this year, reps will wise up and don’t treat (insult) their valued customers like they should’ve known they themselves are, i.e., like little children. Why, oh why, would anyone still respond to socmed complaints with “Oops, something’s not right” and all that follows is empty chatter offering no solution at all but first, foremost and exclusively disclaiming any own accountability for poor (or worse) service delivery that the reps are accountable for — just like anyone operating outside the organization’s perimeter yes including outsourced functions however deep subcontracted.
Hey org: I don’t give a batsh.t about how you organise things, and that you employ so many m.rons on the contact surface that matters most… and often, found out, in layers behind that too. Expecting internal selection being proficient in finding the worst cases and setting them as examples through promotions into management all the way to the top. Just ensure that next time around, you have grown-up reps giving definitive, non-conflicting answers that for once don’t turn out to be literally untrue (i.e., lies).

Oh well, lawyers in the wings… and:

[Reprazent house; you kno where …]

RCSA is close to BAU

Close, as in no cigar yet (has the US ban on Cuban import been lifted already?).
But definitely, Risk Control Self-Assessments would, if carried out properly, be that major part of management’s daily (sic) chores that wouldn’t need annual get-togethers coaxed by outsiders (sic) but would be Business As Usual in operational practice. Maybe needing some periodic (weekly? monthly? certainly more than as now weakly annually) departmental review gathering but not a stage show as if this is the holy grail of business information flow. After which the ‘second line’ (as the back not even middle office function) receives the (right) info and acknowledges that the ‘first’ line has so much better sensors since they’re the first line par excellence, integrates the info into the upward report flow and reverts to fine-tuning the tools they provide to first-liners, and furthermore does … nothing. Second line is helpers, not dictators-by-soft-smothering. When it would turn out that all the high-quality hence qualitative (the reverse for quantitative) risk pics cannot be easily integrated into one pic, that’s too bad for the integrators but an appropriate (!) reflection of reality.

And if, on the other hand, first-liners need to be taken away from their actual productive work to sit in some song-and-dance by second-liners because it was so decreed by ‘governance’ levels (emperor’s clothes!), the very objectives will not be achieved. Since the ‘do something’ by deep-lying incompetence has lead to the wrong turn into a blind alley whereas the broad avenue (something like Younge Street) between wilderness and high (?) culture.

[I scheduled this post a couple of weeks ago for release in a couple of weeks but new developments seem to speed things up. For my many posts against Form over Substance … just search this blog for ‘TLD’ or bureaucracy …]
Won’t rant (too much) on; keep it to RCSA = BAU + quite some ε still, and:

[Distorted? Only your picture is, here for a change, by standing too close; true reality is not at the Edinburg Royal Mile!]

T.L.D. Richelieu

A.J. du Plessis, Cardinal-Duc de Richelieu et de Fronsac, a.k.a. ‘Big R’ in quotes-land, was ahead of time to say “If you give me six lines written by the hand of the most honest of men, I will find something in them which will hang him”.

Surely, he meant to instate the ‘prove me’ idiocy that pervades the TLD prison found in so many organizations, where regular folks trying hardest to manage, aren’t allowed to because they first have to comply (completely, slave-style) with filing requirements that can only be read to deliver the above-mentioned six lines. If only it were the six lines! Books have to be filled with full proof of having followed each and every petty little rule, that like a spider web was only designed to catch the little bugs whereas the big ones just bumble through.
The joy really starts, for at least some — not the managers but the ‘auditors’ and other improductive on-lookers — when necessity (sic) calls for alternative execution and registration due to customer satisfaction requirements not aligning with the One-Size-fits-the-Universe design of ‘processes’. Where the accused has to deliver a guilty plea with perfect documentation, to a bigoted law. The latter qualification, because it runs counter to the ultimate and ulterior goal of the organization, proven by a deviation being necessary to serve the latter. In client requirement versus framework consistency, the former always should take precedence and the latter is a fallacy, also in view of the ever-faster changing external and internal world, but things are all too often the other way around.

So, “Here, we have followed to perfection a slight deviation from the once-planned process steps, in order to serve the customer better and hence raise profitability” is about all the six lines one needs…

I feel sorry for your loss of innocence (-disguise of evil spirit)… hence to sooth:

[Intensive human farming; squeeze till dry then dump]

(Old) New non-app

For those that see the world as coming to an end i.e. have a slight dislike for the popularity of apps and their users in particular, there’s hope of sorts in e.g., this.
As not all the world has in an instant gone from a salon socialiste ideal of ultracommunal discussion groups to hyperindividualistic eyes-glued-to-mobile-millennials (and younger…).

On the contrary, there are some signals that rebounds happen in all sorts of places. Children (can we lose the downright ugly ‘kids’, please ..!?) seem to still want to go out and play (big-if their parents aren’t ridiculously fearful, to be found out to not have an own life), and new media are made part of, not all of, their lives.
Also, the older ones, the ones that actually with their own hands built all the new gadgetry from the (scientific and artisanal) ground up, seem to adopt whatever is to their liking. Picking, cherry-picking, not losing themselves in uncritical slavery. This is what the above link demonstrates…: The Old may return, and be valued by all ages for what it stood and stands for. The feelz, that no ASI can emulate yet. Where humanity would seek refuge, calm and a sense of purpose; ‘robots‘ [oh dang HTML play nice with the ” and anchors! (sic, below)] outdoing us in the mundane.

No, no melancholy! Or so. Just positives. E.g., why would people still travel so much when the vast part of the experience can be streamed online? Including the standard holiday pics. Why would anyone care whether you’ve actually been there, and done that? Where ‘that’ was purposefully created for tourists only… And:

[“If you wanna second class, dip a ring for it”; the Yard, MD]